This white paper is provided by the firm AMR Research and asks the question, how can companies drive world-class performance? It posits that merging financial, operational, and personal metrics into one performance management system is the way for organizations to achieve Breakthrough Improvement. Also included is a brief case study of one of ActiveStrategy's hospital clients. Here's an excerpt:

Different sets of metrics exist at the business level and others at the individual level. Instead of running on parallel tracks, they need to be fused. However, AMR Research believes this won't be subtle in most firms. Instead, it will demand modified organizational models, management approaches, and strategic measurement programs. Starting this process now will mitigate a more radical approach later.